You’ll never hear a chiropractor say that they became a DC because they wanted to take care of paperwork. Chiropractors are renowned for their desire to help people feel better, however, the chiropractic business also requires spending time taking care of daily tasks like paperwork, phone calls, and scheduling. Fortunately, there are ways to make those tasks go much more quickly so that chiropractors and their staff can focus more of their time on patients.
Automate Scheduling & Reminders
With the right EHR software, patients can schedule or reschedule an appointment through an app on their phone. This drastically cuts down on the amount of time it takes staff to answer phone calls about scheduling new appointments, or to respond to voicemails from patients who need to reschedule an appointment.
Similarly, automated text messages allow doctors to send reminders about scheduled appointments. Patients can respond to the texts by confirming an appointment, or by rescheduling through the app. Patients can even be automatically sent a text if they’re 15 minutes late, which they can respond to by either confirming they’re on their way or that they will reschedule on the app.
Faster notes
An EHR system with an electronic patient kiosk revs up the pace of both patient check-in time and SOAP note recordings. When patients come in for an appointment, they sign in quickly by simply swiping a health card at an electronic kiosk.
Once in the adjusting room, they are able to answer questions about their level of pain or loss of function on a computer screen. This effectively completes the subjective information for the doctor’s S.O.A.P notes, which saves both the patient and doctor time.
Billing
The average chiropractic office loses a minimum of 3% of insurance collections thanks to delayed filing or rejected claims. But EHR vendors that offer billing services can validate insurance information, submit claims, track payments, follow up with carriers, and post payments, saving staff members from hours of tedious work.
If you need help with your paperwork, Platinum System offers the fastest and most reliable billing and EHR software in the industry, and is dedicated to helping chiropractors save time and money. To discuss how Platinum System might serve the unique billing and patient management needs of your practice, contact us online, or call us at 888-808-4898.
And for Billing, the Platinum System SMART Insurance Billing Solution provides chiropractors faster access to revenue and increased gross revenue from fewer rejected claims. Platinum System processes over $22 million in claims per month on behalf of our clients, with less than a 1% rejection rate.
Dr. Leah Hetebrueg says, “We opened our office in December 2016 and have been working with Platinum Billing since inception. The intricacies of insurance processing can be a tricky road to navigate, especially when our attention should be focused on patient care, and it puts our minds at ease knowing that the team at Platinum is taking care of ALL of this. We love our biller, Tiffany. She is quick to answer questions (many questions at times!!), and she is always working behind the scenes in ways that we aren't always aware of in the office. It just gets done! I could go on, but let me simply state that I zealously recommend this service!”
To learn more about Platinum Billing, contact us online, or call us at 888-808-4898.
